API Reference
IncidentManagement - Details
With this operation, it is possible to retrieve additional details for a single incident service request.
The WSDL is available at the following URL, where the <baseURI> parameter is provided by the operator:
— <baseURI>/dcpapi/IncidentManagement?WSDL
EXAMPLE OF API REQUEST:
<soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" ⇒ xmlns:inc="http://api.dcp.ericsson.net/IncidentManagement"> <soapenv:Header/> <soapenv:Body> <inc:DetailsQuery> <incidentID>INC000000000251</incidentID> </inc:DetailsQuery> </soapenv:Body> </soapenv:Envelope>
EXAMPLE OF API RESPONSE:
<soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" ⇒ xmlns:inc="http://api.dcp.ericsson.net/IncidentManagement"> <soapenv:Header/> <soapenv:Body> <inc:DetailsResponse> <notes>This submitted incident is just a test.</notes> <resolution>This is a test Resolution entry for R1.1</resolution> <activityLog> <id>WLG000000000163</id> <description>Testing PUBLIC Workinfo Details API for R1.1</description> <detailedDescription>Testing Workinfo Details API for R1.1</detailedDescription> <submitDate>2010-01-15T11:27:41.000Z</submitDate> <submitter>Test</submitter> </activityLog> <activityLog> <id>WLG000000000162</id> <description>This is a test workinfo entry for R1.1</description> <detailedDescription>This is a test workinfo entry for R1.1</detailedDescription> <submitDate>2010-01-15T11:26:52.000Z</submitDate> <submitter>Test</submitter> </activityLog> <activityLog> <id>WLG000000000152</id> <description>This ticket was created from the service request system</description> <detailedDescription></detailedDescription> <submitDate>2010-01-15T10:15:44.000Z</submitDate> <submitter>Remedy Application Service</submitter> </activityLog> </inc:DetailsResponse> </soapenv:Body> </soapenv:Envelope>