API Reference

IncidentManagement - Details

With this operation, it is possible to retrieve additional details for a single incident service request.

The WSDL is available at the following URL, where the <baseURI> parameter is provided by the operator:

— <baseURI>/dcpapi/IncidentManagement?WSDL

EXAMPLE OF API REQUEST:

<soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" ⇒
xmlns:inc="http://api.dcp.ericsson.net/IncidentManagement">
   <soapenv:Header/>
   <soapenv:Body>
      <inc:DetailsQuery>
         <incidentID>INC000000000251</incidentID>
      </inc:DetailsQuery>
   </soapenv:Body>
</soapenv:Envelope>

EXAMPLE OF API RESPONSE:

<soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" ⇒
xmlns:inc="http://api.dcp.ericsson.net/IncidentManagement">
   <soapenv:Header/>
   <soapenv:Body>
      <inc:DetailsResponse>
         <notes>This submitted incident is just a test.</notes>
         <resolution>This is a test Resolution entry for R1.1</resolution>
         <activityLog>
            <id>WLG000000000163</id>
            <description>Testing PUBLIC Workinfo Details API for R1.1</description>
            <detailedDescription>Testing Workinfo Details API for R1.1</detailedDescription>
            <submitDate>2010-01-15T11:27:41.000Z</submitDate>
            <submitter>Test</submitter>
         </activityLog>
         <activityLog>
            <id>WLG000000000162</id>
            <description>This is a test workinfo entry for R1.1</description>
            <detailedDescription>This is a test workinfo entry for R1.1</detailedDescription>
            <submitDate>2010-01-15T11:26:52.000Z</submitDate>
            <submitter>Test</submitter>
         </activityLog>
         <activityLog>
            <id>WLG000000000152</id>
            <description>This ticket was created from the service request system</description>
            <detailedDescription></detailedDescription>
            <submitDate>2010-01-15T10:15:44.000Z</submitDate>
            <submitter>Remedy Application Service</submitter>
         </activityLog>
      </inc:DetailsResponse>
   </soapenv:Body>
</soapenv:Envelope>