API Reference
IncidentManagement - Log Incident
With this operation, it is possible to raise an incident request.
The WSDL is available at the following URL, where the <baseURI> parameter is provided by the operator:
— <baseURI>/dcpapi/IncidentManagement?WSDL
EXAMPLE OF API REQUEST:
<soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" ⇒ xmlns:inc="http://api.dcp.ericsson.net/IncidentManagement"> <soapenv:Header/> <soapenv:Body> <inc:LogIncidentRequest> <customerNo>99000010</customerNo> <summary>SIM management problem</summary> <urgency>medium</urgency> <impact>moderate/limited</impact> <categoryLevel1>Access</categoryLevel1> <notes>test data</notes> <site>chennai</site> <attachments> <!--1 to 3 repetitions:--> <attachment> <fileName>capture</fileName> <attachmentData>cid:31732773280</attachmentData> </attachment> <attachment> <fileName>capture1</fileName> <attachmentData>cid:31732773281</attachmentData> </attachment> <attachment> <fileName>capture2</fileName> <attachmentData>cid:31732773282</attachmentData> </attachment> </attachments> </inc:LogIncidentRequest> </soapenv:Body> </soapenv:Envelope>
EXAMPLE OF API RESPONSE:
<env:Envelope xmlns:env="http://schemas.xmlsoap.org/soap/envelope/"> <env:Header/> <env:Body> <ns2:LogIncidentResponse xmlns:ns2="http://api.dcp.ericsson.net/IncidentManagement"> <incidentId>INC100000000266</incidentId> <serviceRequestID>REQ</serviceRequestID> </ns2:LogIncidentResponse> </env:Body> </env:Envelope>