API Reference

IncidentManagement - Log Incident

With this operation, it is possible to raise an incident request.

The WSDL is available at the following URL, where the <baseURI> parameter is provided by the operator:

— <baseURI>/dcpapi/IncidentManagement?WSDL

EXAMPLE OF API REQUEST:

<soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" ⇒
xmlns:inc="http://api.dcp.ericsson.net/IncidentManagement">
   <soapenv:Header/>
   <soapenv:Body>
      <inc:LogIncidentRequest>
          <customerNo>99000010</customerNo>
         <summary>SIM management problem</summary>
         <urgency>medium</urgency>
         <impact>moderate/limited</impact>
         <categoryLevel1>Access</categoryLevel1>
         <notes>test data</notes>
         <site>chennai</site>
         <attachments>
            <!--1 to 3 repetitions:-->
            <attachment>
               <fileName>capture</fileName>
               <attachmentData>cid:31732773280</attachmentData>
            </attachment>
            <attachment>
               <fileName>capture1</fileName>
               <attachmentData>cid:31732773281</attachmentData>
            </attachment>
            <attachment>
               <fileName>capture2</fileName>
               <attachmentData>cid:31732773282</attachmentData>
            </attachment>
         </attachments>
      </inc:LogIncidentRequest>
   </soapenv:Body>
</soapenv:Envelope>

EXAMPLE OF API RESPONSE:

<env:Envelope xmlns:env="http://schemas.xmlsoap.org/soap/envelope/">
   <env:Header/>
   <env:Body>
      <ns2:LogIncidentResponse xmlns:ns2="http://api.dcp.ericsson.net/IncidentManagement">
         <incidentId>INC100000000266</incidentId>
         <serviceRequestID>REQ</serviceRequestID>
      </ns2:LogIncidentResponse>
   </env:Body>
</env:Envelope>