API Reference
IncidentManagement - LogIncidentActivity
With this operation, it is possible add an activity to a raised incident.
The WSDL is available at the following URL, where the <baseURI> parameter is provided by the operator:
— <baseURI>/dcpapi/IncidentManagement?WSDL
EXAMPLE OF API REQUEST:
<soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" ⇒ xmlns:inc="http://api.dcp.ericsson.net/IncidentManagement"> <soapenv:Header/> <soapenv:Body> <inc:LogIncidentActivity> <customerNo>99000010</customerNo> <incidentId>INC000000012599</incidentId> <summary>test</summary> <notes>test data</notes> <attachments> <!--1 to 3 repetitions:--> <attachment> <fileName>activity</fileName> <attachmentData>cid:465408944033</attachmentData> </attachment> <attachment> <fileName>activity1</fileName> <attachmentData>cid:465408944034</attachmentData> </attachment> <attachment> <fileName>activity2</fileName> <attachmentData>cid:465408944035</attachmentData> </attachment> </attachments> </inc:LogIncidentActivity> </soapenv:Body> </soapenv:Envelope>
EXAMPLE OF API RESPONSE:
<env:Envelope xmlns:env="http://schemas.xmlsoap.org/soap/envelope/"> <env:Header/> <env:Body> <ns2:LogIncidentActivityResponse xmlns:ns2="http://api.dcp.ericsson.net/IncidentManagement"> <incidentId>INC000000012599</incidentId> </ns2:LogIncidentActivityResponse> </env:Body> </env:Envelope>