API Reference

IncidentManagement - LogIncidentActivity

With this operation, it is possible add an activity to a raised incident.

The WSDL is available at the following URL, where the <baseURI> parameter is provided by the operator:

— <baseURI>/dcpapi/IncidentManagement?WSDL

EXAMPLE OF API REQUEST:

<soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" ⇒
xmlns:inc="http://api.dcp.ericsson.net/IncidentManagement">
   <soapenv:Header/>
   <soapenv:Body>
   	  <inc:LogIncidentActivity>
         <customerNo>99000010</customerNo>
         <incidentId>INC000000012599</incidentId>
         <summary>test</summary>
         <notes>test data</notes>
         <attachments>
            <!--1 to 3 repetitions:-->
            <attachment>
               <fileName>activity</fileName>
               <attachmentData>cid:465408944033</attachmentData>
            </attachment>
            <attachment>
               <fileName>activity1</fileName>
               <attachmentData>cid:465408944034</attachmentData>
              </attachment>
            <attachment>
               <fileName>activity2</fileName>
               <attachmentData>cid:465408944035</attachmentData>
            </attachment>
         </attachments>
      </inc:LogIncidentActivity>
   </soapenv:Body>
</soapenv:Envelope>

EXAMPLE OF API RESPONSE:

<env:Envelope xmlns:env="http://schemas.xmlsoap.org/soap/envelope/">
   <env:Header/>
   <env:Body>
      <ns2:LogIncidentActivityResponse xmlns:ns2="http://api.dcp.ericsson.net/IncidentManagement">
         <incidentId>INC000000012599</incidentId>
      </ns2:LogIncidentActivityResponse>
   </env:Body>
</env:Envelope>