API Reference

IncidentManagement - Query Incident Category List

With this operation, it is possible to retrieve the list of available categories.

The WSDL is available at the following URL, where the <baseURI> parameter is provided by the operator:

— <baseURI>/dcpapi/IncidentManagement?WSDL

EXAMPLE OF API REQUEST:

<soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" ⇒
xmlns:inc="http://api.dcp.ericsson.net/IncidentManagement">
   <soapenv:Header/>
   <soapenv:Body>
      <inc:QueryIncidentCategoryList>
         <customerNo>99000010</customerNo>
      </inc:QueryIncidentCategoryList>
   </soapenv:Body>
</soapenv:Envelope>

EXAMPLE OF API RESPONSE:

<env:Envelope xmlns:env="http://schemas.xmlsoap.org/soap/envelope/">;
   <env:Header/>
   <env:Body>
      <ns2:QueryIncidentCategoryListResponse xmlns:ns2="http://api.dcp.ericsson.net/IncidentManagement">;
         <categoryLevel1>
            <name>Access</name>
         </categoryLevel1>
         <categoryLevel1>
            <name>API</name>
         </categoryLevel1>
         <categoryLevel1>
            <name>Company Set-up</name>
         </categoryLevel1>
         <categoryLevel1>
            <name>Connectivity</name>
         </categoryLevel1>
         <categoryLevel1>
            <name>Customer Termination</name>
         </categoryLevel1>
         <categoryLevel1>
            <name>Other</name>
         </categoryLevel1>
         <categoryLevel1>
            <name>Service Portal</name>
         </categoryLevel1>
         <categoryLevel1>
            <name>Platform Supplier</name>
         </categoryLevel1>
      </ns2:QueryIncidentCategoryListResponse>
   </env:Body>
</env:Envelope>