API Reference
IncidentManagement - Query Incident Category List
With this operation, it is possible to retrieve the list of available categories.
The WSDL is available at the following URL, where the <baseURI> parameter is provided by the operator:
— <baseURI>/dcpapi/IncidentManagement?WSDL
EXAMPLE OF API REQUEST:
<soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" ⇒ xmlns:inc="http://api.dcp.ericsson.net/IncidentManagement"> <soapenv:Header/> <soapenv:Body> <inc:QueryIncidentCategoryList> <customerNo>99000010</customerNo> </inc:QueryIncidentCategoryList> </soapenv:Body> </soapenv:Envelope>
EXAMPLE OF API RESPONSE:
<env:Envelope xmlns:env="http://schemas.xmlsoap.org/soap/envelope/">; <env:Header/> <env:Body> <ns2:QueryIncidentCategoryListResponse xmlns:ns2="http://api.dcp.ericsson.net/IncidentManagement">; <categoryLevel1> <name>Access</name> </categoryLevel1> <categoryLevel1> <name>API</name> </categoryLevel1> <categoryLevel1> <name>Company Set-up</name> </categoryLevel1> <categoryLevel1> <name>Connectivity</name> </categoryLevel1> <categoryLevel1> <name>Customer Termination</name> </categoryLevel1> <categoryLevel1> <name>Other</name> </categoryLevel1> <categoryLevel1> <name>Service Portal</name> </categoryLevel1> <categoryLevel1> <name>Platform Supplier</name> </categoryLevel1> </ns2:QueryIncidentCategoryListResponse> </env:Body> </env:Envelope>