API Reference

QueryServiceRequests

With this operation, it is possible to retrieve the submitted service requests.

The WSDL is available at the following URL, where the <baseURI> parameter is provided by the operator:

— <baseURI>/dcpapi/ServiceRequestManagement?WSDL

EXAMPLE OF API REQUEST:

<soapenv:Envelope
    xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" ⇒
    xmlns:ser="http://api.dcp.ericsson.net/ServiceRequestManagement">
    <soapenv:Header/>
    <soapenv:Body>
        <ser:QueryServiceRequests>
            <customerNo>00000001</customerNo>
            <startDate>2013-12-16</startDate>
            <endDate>2014-01-15</endDate>
            <serviceRequestId>REQ000000003</serviceRequestId>
        </ser:QueryServiceRequests>
    </soapenv:Body>
</soapenv:Envelope>

EXAMPLE OF API RESPONSE:

<env:Envelope
    xmlns:env="http://schemas.xmlsoap.org/soap/envelope/">
    <env:Header/>
    <env:Body>
        <ns2:QueryServiceRequestsResponse
            xmlns:ns2="http://api.dcp.ericsson.net/ServiceRequestManagement">
            <ServiceRequestResponseData>
                <serviceRequestId>REQ000000033171</serviceRequestId>
                <serviceRequestSummary>Request Company Details Change</serviceRequestSummary>
                <serviceRequestNotes>update company details as Enterprise A</serviceRequestNotes>
                <serviceRequestStatus>In Progress</serviceRequestStatus>
                <submitDate>2014-02-11T11:59:30Z</submitDate>
                <company>Enteprise A</company>
                <customerNo>30022001</customerNo>
                <initiatedBy>
                    <firstName>John</firstName>
                    <lastName>Doe</lastName>
                </initiatedBy>
                <serviceRequestType>Request Company Details Change</serviceRequestType>
                <requiredDate>2014-08-10T22:00:00Z</requiredDate>
                <urgency>critical</urgency>
                <categoryLevel1>Company Set-up</categoryLevel1>
                <phoneNumber>9876543210</phoneNumber>
                <emailAddress>[email protected]</emailAddress>
            </ServiceRequestResponseData>
        </ns2:QueryServiceRequestsResponse>
    </env:Body>
</env:Envelope>