API Reference
QueryServiceRequests
With this operation, it is possible to retrieve the submitted service requests.
The WSDL is available at the following URL, where the <baseURI> parameter is provided by the operator:
— <baseURI>/dcpapi/ServiceRequestManagement?WSDL
EXAMPLE OF API REQUEST:
<soapenv:Envelope
xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" ⇒
xmlns:ser="http://api.dcp.ericsson.net/ServiceRequestManagement">
<soapenv:Header/>
<soapenv:Body>
<ser:QueryServiceRequests>
<customerNo>00000001</customerNo>
<startDate>2013-12-16</startDate>
<endDate>2014-01-15</endDate>
<serviceRequestId>REQ000000003</serviceRequestId>
</ser:QueryServiceRequests>
</soapenv:Body>
</soapenv:Envelope>
EXAMPLE OF API RESPONSE:
<env:Envelope
xmlns:env="http://schemas.xmlsoap.org/soap/envelope/">
<env:Header/>
<env:Body>
<ns2:QueryServiceRequestsResponse
xmlns:ns2="http://api.dcp.ericsson.net/ServiceRequestManagement">
<ServiceRequestResponseData>
<serviceRequestId>REQ000000033171</serviceRequestId>
<serviceRequestSummary>Request Company Details Change</serviceRequestSummary>
<serviceRequestNotes>update company details as Enterprise A</serviceRequestNotes>
<serviceRequestStatus>In Progress</serviceRequestStatus>
<submitDate>2014-02-11T11:59:30Z</submitDate>
<company>Enteprise A</company>
<customerNo>30022001</customerNo>
<initiatedBy>
<firstName>John</firstName>
<lastName>Doe</lastName>
</initiatedBy>
<serviceRequestType>Request Company Details Change</serviceRequestType>
<requiredDate>2014-08-10T22:00:00Z</requiredDate>
<urgency>critical</urgency>
<categoryLevel1>Company Set-up</categoryLevel1>
<phoneNumber>9876543210</phoneNumber>
<emailAddress>[email protected]</emailAddress>
</ServiceRequestResponseData>
</ns2:QueryServiceRequestsResponse>
</env:Body>
</env:Envelope>