API Reference

ServiceRequestAddActivity

With this operation, it is possible to add an activity to any raised service request that belongs to one of the following request types:
— Request Customer Setup
— Request Customer Termination
— Request Company Details Change

The WSDL is available at the following URL, where the <baseURI> parameter is provided by the operator:

— <baseURI>/dcpapi/ServiceRequestManagement?WSDL

EXAMPLE OF API REQUEST:

<soapenv:Envelope
    xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" ⇒
    xmlns:ser="http://api.dcp.ericsson.net/ServiceRequestManagement">
    <soapenv:Header/>
    <soapenv:Body>
        <ser:ServiceRequestAddActivity>
            <serviceRequestId>REQ000000031034</serviceRequestId>
            <activitySummary>example error</activitySummary>
            <activityNotes>the attached pictures show the process</activityNotes>
            <attachments>
                <!--1 to 3 repetitions:-->
                <attachment>
                    <fileName>step1</fileName>
                    <attachmentData>cid:337141689144</attachmentData>
                </attachment>
                <attachment>
                    <fileName>step2</fileName>
                    <attachmentData>cid:337141689145</attachmentData>
                </attachment>
                <attachment>
                    <fileName>error</fileName>
                    <attachmentData>cid:337141689146</attachmentData>
                </attachment>
            </attachments>
        </ser:ServiceRequestAddActivity>
    </soapenv:Body>
</soapenv:Envelope>

EXAMPLE OF API RESPONSE:

<env:Envelope
    xmlns:env="http://schemas.xmlsoap.org/soap/envelope/">
    <env:Header/>
    <env:Body>
        <ns2:ServiceRequestAddActivityResponse
            xmlns:ns2=
"http://api.dcp.ericsson.net/ServiceRequestManagement">
            <serviceRequestId>REQ000000030815</serviceRequestId>
        </ns2:ServiceRequestAddActivityResponse>
    </env:Body>
</env:Envelope>