API Reference

IncidentManagement - SummaryQuery

With this operation, it is possible to retrieve incidents matching specified conditions.

IMPORTANT! This SOAP API has a REST replacement which we strongly suggest as alternative, since the SOAP APIs will be deprecated soon.
Please use this REST API instead: 

IoT Accelerator REST API

The WSDL is available at the following URL, where the <baseURI> parameter is provided by the operator:

— <baseURI>/dcpapi/IncidentManagement?WSDL

EXAMPLE OF API REQUEST:
<soapenv:Envelope
xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" ⇒
xmlns:inc="http://api.dcp.ericsson.net/IncidentManagement">
<soapenv:Header/>
<soapenv:Body>
<inc:SummaryQuery>
<requestID>REQ000000001387</requestID>
</inc:SummaryQuery>
</soapenv:Body>
</soapenv:Envelope>
EXAMPLE OF API RESPONSE:
<soapenv:Envelope
xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" ⇒
xmlns:inc="http://api.dcp.ericsson.net/IncidentManagement">
<soapenv:Header/>
<soapenv:Body>
<inc:SummaryResponse>
<!--Zero or more repetitions:-->
<responseData>
<serviceRequestID>REQ000000002319</serviceRequestID>
<summary>Log Incident</summary>
<status>PLANNING</status>
<submitDate>2013-11-16T14:00:39.000Z</submitDate>
<company></company>
<site>Enterprise A Site</site>
<region>Region A</region>
<siteGroup>SiteGroup B</siteGroup>
<requesterFirstName>Example</requesterFirstName>
<requesterLastName>User</requesterLastName>
<assignedGroup>Service Desk</assignedGroup>
<assignee>Support User</assignee>
<targetFixTime>2013-11-17T14:00:38.000Z</targetFixTime>
<urgency>2-High</urgency>
<impact>4-Minor/Localized</impact>
<categoryLevel1>Access</categoryLevel1>
<lastModifiedDate>2013-11-17T09:24:51.000Z</lastModifiedDate>
</responseData>
</inc:SummaryResponse>
</soapenv:Body>
</soapenv:Envelope>

Or (Summary Response including incidentID)

<soapenv:Envelope
xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" ⇒
xmlns:inc="http://api.dcp.ericsson.net/IncidentManagement">
<soapenv:Header/>
<soapenv:Body>
<inc:SummaryResponse>
<!--Zero or more repetitions:-->
<responseData>
<incidentID>INC000000000225</incidentID>
<summary>Log Incident</summary>
<status>PLANNING</status>
<submitDate>2013-11-16T14:00:39.000Z</submitDate>
<company></company>
<site>Site A</site>
<region>Region B</region>
<siteGroup>SiteGroup B</siteGroup>
<requesterFirstName>Example</requesterFirstName>
<requesterLastName>User</requesterLastName>
<assignedGroup>Service Desk</assignedGroup>
<assignee>Support User</assignee>
<targetFixTime>2013-11-17T14:00:38.000Z</targetFixTime>
<urgency>2-High</urgency>
<impact>4-Minor/Localized</impact>
<categoryLevel1>Access</categoryLevel1>
<lastModifiedDate>2013-11-17T09:24:51.000Z</lastModifiedDate>
</responseData>
</inc:SummaryResponse>
</soapenv:Body>
</soapenv:Envelope>