API Reference

IncidentManagement - SummaryQuery

With this operation, it is possible to retrieve incidents matching specified conditions.

IMPORTANT! This SOAP API has a REST replacement which we strongly suggest as alternative.
Please use this REST API instead:

IoT Accelerator REST API

The WSDL is available at the following URL, where the <baseURI> parameter is provided by the operator:

— <baseURI>/dcpapi/IncidentManagement?WSDL

EXAMPLE OF API REQUEST:

<soapenv:Envelope
    xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" ⇒
    xmlns:inc="http://api.dcp.ericsson.net/IncidentManagement">
    <soapenv:Header/>
    <soapenv:Body>
        <inc:SummaryQuery>
            <requestID>REQ000000001387</requestID>
        </inc:SummaryQuery>
    </soapenv:Body>
</soapenv:Envelope>

EXAMPLE OF API RESPONSE:

<soapenv:Envelope
    xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" ⇒
    xmlns:inc="http://api.dcp.ericsson.net/IncidentManagement">
    <soapenv:Header/>
    <soapenv:Body>
        <inc:SummaryResponse>
            <!--Zero or more repetitions:-->
            <responseData>
                <serviceRequestID>REQ000000002319</serviceRequestID>
                <summary>Log Incident</summary>
                <status>PLANNING</status>
                <submitDate>2013-11-16T14:00:39.000Z</submitDate>
                <company></company>
                <site>Enterprise A Site</site>
                <region>Region A</region>
                <siteGroup>SiteGroup B</siteGroup>
                <requesterFirstName>Example</requesterFirstName>
                <requesterLastName>User</requesterLastName>
                <assignedGroup>Service Desk</assignedGroup>
                <assignee>Support User</assignee>
                <targetFixTime>2013-11-17T14:00:38.000Z</targetFixTime>
                <urgency>2-High</urgency>
                <impact>4-Minor/Localized</impact>
                <categoryLevel1>Access</categoryLevel1>
                <lastModifiedDate>2013-11-17T09:24:51.000Z</lastModifiedDate>
            </responseData>
        </inc:SummaryResponse>
    </soapenv:Body>
</soapenv:Envelope>

Or (Summary Response including incidentID)

<soapenv:Envelope
    xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" ⇒
    xmlns:inc="http://api.dcp.ericsson.net/IncidentManagement">
    <soapenv:Header/>
    <soapenv:Body>
        <inc:SummaryResponse>
            <!--Zero or more repetitions:-->
            <responseData>
                <incidentID>INC000000000225</incidentID>
                <summary>Log Incident</summary>
                <status>PLANNING</status>
                <submitDate>2013-11-16T14:00:39.000Z</submitDate>
                <company></company>
                <site>Site A</site>
                <region>Region B</region>
                <siteGroup>SiteGroup B</siteGroup>
                <requesterFirstName>Example</requesterFirstName>
                <requesterLastName>User</requesterLastName>
                <assignedGroup>Service Desk</assignedGroup>
                <assignee>Support User</assignee>
                <targetFixTime>2013-11-17T14:00:38.000Z</targetFixTime>
                <urgency>2-High</urgency>
                <impact>4-Minor/Localized</impact>
                <categoryLevel1>Access</categoryLevel1>
                <lastModifiedDate>2013-11-17T09:24:51.000Z</lastModifiedDate>
            </responseData>
        </inc:SummaryResponse>
    </soapenv:Body>
</soapenv:Envelope>